Student Services

At each campus we have a team of energetic and passionate people who are ready to welcome your child to BROWNS and make them feel at home.

Our full time Student Services team is always available to provide your child with the very best in personal care and assist you with any queries you may have.

BROWNS range of services include:

  • Assistance with Adjusting to Life in Australia
  • First day school orientation and city tour
  • Accommodation Services – Homestay
  • Airport Transfers
  • Academic Counselling and Further Study Advice
  • Student Activities

Assistance with Adjusting to Life in Australia

Your child can meet with a member of our Student Services team at any time to help settle into life in Australia.

Our team will provide you with useful information including:

  • Transport options and how to get a GO Card (QLD) /myki (VIC),
  • Nearest doctor, dentist and other medical practitioners,
  • How to get an Australian SIM card or phone,
  • How to access the library,
  • Places and attractions to visit, and
  • A range of other information you may find useful in your first few weeks at BROWNS.

BROWNS also has a counselling service available where students can make an appointment to visit a counsellor in their office or the counsellor can come to school depending on the students preference.

Have a question? Contact us

School Orientation

It is compulsory for all new students to attend our orientation program on their first day at school.

Airport Transfers

Book the BROWNS Airport transfer service – for Airport pick up and drop off in Brisbane, the Gold Coast or Melbourne.

Academic Counselling and Further Study Advice

Students can meet with a member of our Academic Management Team at BROWNS at any time to discuss anything relating to their course or future study. Parents/Guardians are able to make an appointment. Contact us


School Activities

BROWNS offers students more than just English language lessons. Students can participate in our free activities which are available exclusively to our Primary School Preparation and High School Preparation students, under the supervision of our full time BROWNS Activities Coordinator. Activities include: Music club, table games, Lego, arts and crafts, free food days, Nintendo Wii, Twister, meet Australian reptiles and more.
View upcoming student activities on myBROWNS (filter by campus & audience): https://my.browns.edu.au/guest/student-activities

Orientation Day

First day at BROWNS*

Where do I need to go on my first day?

Adults & Juniors

Brisbane Campus: Level 8, 102 Adelaide Street, Brisbane
Gold Coast Campus: 5 Hicks Street, Southport
Melbourne Campus: Level 3, 30 Church Lane, Melbourne VIC 3000

9:00 - 9:15

Welcome to BROWNS English Language School

All students receive an Orientation pack which includes a Student Handbook (Juniors), school lanyard and information on the local area and upcoming activities.

9:20 - 11:30* First week placement testing
  • All students sit a placement test on their first day or within the first week. This will test your listening, reading, grammar, vocabulary, speaking and writing skills. We use this test to help us place you in the correct class for your English level.
  • The test will take approximately 1.5 to 2 hours.
  • During your test you will have a speaking test and interview with one of our Academic Management Team.
11:30 - 11:50 ID Photos and Introduction to BROWNS website and social pages (keep updated with what is happening at school and in Brisbane/Gold Coast/Melbourne.
11:50 - 12:50

School & Surrounding Area Tour

  • Tour of the school classrooms and facilities
  • Introduction to Student Services team and how to contact them
  • Overview of emergency evacuation procedure, exits and assembly area
12:50 - 13:50 Break for Lunch

13:50 - 14:10

Student Services Overview

  • Accommodation information for students staying in homestay (SSO Accommodation)
  • Hand out student ID cards (SSO Activities)
  • GoCard information (SSO Activities)
  • Afternoon activities calendar (SSO Activities)
14:10 - 15:30

Academic Management Team (AMT) Overview

  • Explanation of School Rules
  • Overview of BROWNS class breakdown (Core class and Active8) and how to get the most out of the Accelerate program using the BROWNS passport.
  • Student visa requirements including progress and attendance monitoring
  • Academic counselling services
  • Study pathway information
  • Placement interviews – all students meet with the AMT individually to receive their class level, timetable and textbooks.
15:30 Orientation finishes

*Sample orientation schedule should be used as a guide. May be subject to change without notice.

BROWNS Student Handbook

Read our Student Handbook (Juniors) to ensure you are fully prepared for your arrival at BROWNS and life as an international student in Australia.